Blog - FAQ

07/05/2025

How to Decipher a Certificate of Analysis (CoA)

Kaiser Test? FTIR? HPLC? Enantiomeric Purity? Sounds like a foreign language? These terms appear in our Certificate of Analysis - we'll explain what they mean and why they matter. 
27/11/2018

How can I track my order?

We will forward you the tracking number which we receive from our courier so you can track your shipment.
27/11/2017

How can I order?

You can order via email, fax, our website, or telephone. If you are a new customer, we would like to ask you to use the order function of our webshop for your first order and to fill in all necessary fields of the form during checkout. Email: info@iris-biotech.de For orders: orders@iris-biotech.de Fax number for orders: +49 (0) 9231 97121-99
27/11/2017

Which payment methods are available?

You can pay by bank transfer. US customers can pay by credit card (Visa, Master).
27/11/2017

What are your bank details?

EUR - Account HypoVereinsbank Weiden AG Bank Code: 753 200 75 Account: 16 82 81 4 BIC: HYVEDEMM454 IBAN: DE85 7532 0075 0001 6828 14 USD - Account HypoVereinsbank AG, München Bank Code: 700 202 70 Account: 876132630 BIC: HYVEDEMMXXX IBAN: DE07 7002 0270 0876 1326 30
27/11/2017

How long is the delivery time of Iris Biotech products?

Of course, Iris Biotech is aiming to deliver your products as fast as possible. The following table provides an overview of general delivery times for products which are on stock and are not counted as dangerous goods. Stock Items Delivery Destination Germany Europe Worldwide Delivery Time 1 Day 1-2 Days Around 2-5 Days ...
27/11/2017

What are the shipping costs and how long is the delivery time?

Iris Biotech is working with qualified and reliable logistic partners. As various factors are influencing freight costs, the following information is only to be understood as approximate values. ≤ 1kg* Delivery Destination Germany Europe Worldwide Costs 25,00 EUR 50,00 EUR 125,00 EUR Delivery Time 1 Day 1-2 ...
27/11/2017

Is there a minimum order value?

For catalogue items, there is no minimum order value. In general, all products can be ordered individually.
27/11/2017

Where to get your catalogue and brochures?

We are pleased to send you a free copy of our catalogue or brochures free of charge. Furthermore, pdf downloads of our catalogue, the brochures, and various flyers are available on our Homepage.